» Working With Our Firm
All notes, pleadings, documentation provided by you, and other such items will be kept in our digital files. We will return any original documents to you, if we have not done so already, and we will take the appropriate actions to destroy any remaining documents that we are not required to keep. Upon your request, we will provide you with an electronic copy of your closed client file.
In general, we will close our internal office case file once we confirm that you have personally received any final orders, agreements, or necessary documentation. When we close your client file, we will issue a final invoice and a refund of any unearned retainer. If, for any reason, you feel it is more appropriate to keep your case open with our firm because of your particular situation (for example: on-going child custody concerns), that is also an option.
Hiring an attorney is an important first step. While we will work diligently on your behalf, you will also have required tasks to support our efforts. You will be asked to review and provide input on our written work, as well as the case strategy we develop for you. Your attorney may give you “homework”, depending on where you are in the process. Your active participation in all stages of your case will save your attorney time and as a result, it will also reduce your legal fees. No one knows the facts of your case and the needs of your children, better than you.
Our firm is largely paperless. While we often communicate with clients and share documents through email, we can handle business by telephone or regular mail, if necessary. Our clients are provided with a Clio client portal where they can access e-mails and other documents. Your client portal does require a secure e-mail address. We recommend that clients obtain a personal, individual email address and make sure that all of your passwords are secure.
The consultation is your time and we will tailor our work to your needs. Generally, the attorney will begin by asking you some standard questions to identify relevant issues to be addressed during your consultation. The attorney will gather information from you and educate you about the law and process options best calculated to lead to your desired outcome. You will be given an opportunity to ask questions throughout, or at the end, to gain a deeper understanding. If there are any relevant documents or court records for your case, the attorney may review those documents to answer your questions and identify additional issues to be discussed. We will not follow-up with you after your consultation, and will wait to hear from you if/when you are ready to retain our firm.
We accept cash, checks, cashier’s checks, and money orders. We accept all credit cards, except American Express.
No, you do not need to live in Maryland to hire us. We represent clients that reside throughout the United States and abroad, when they have cases to be heard in Maryland Courts. If you do not live in Maryland, we can work with you via telephone and/or video calls. We are largely paperless and will also communicate with you via e-mail and through our cloud-based client portal. We strive for excellent communication with our clients, be they local or long-distance, and we will do our best to tailor our communication style to your needs.
It is important to meet with your attorney and prepare prior to any court appointments, mediations, depositions, etc., but there may be a time lag between those meetings. We welcome the opportunity to meet with you (virtually, telephonically, or in person) as often as needed and to ensure that your questions are being answered throughout the process. We prefer face to face communication with our clients, even when virtual, as we believe face to face is the most effective form of communication.
We pride ourselves on our team approach to assisting you with your family matter. Our approach is designed not only to ensure that there is always an attorney available and familiar with your case, but also to maximize efficiency. That being said, if you feel more comfortable with one of our attorneys over another, we will do our best to accommodate your requests. All firm cases are supervised by Ms. Ingram.
Documentation is an important part of any legal case. You should maintain records of tax returns, bank statements, credit card statements, retirement statements, pay stubs, bonus or commission statements, mortgage statements, money market account statements, insurance costs, and household bills. This list is not exhaustive; you may be asked to provide many other types of financial documentation.